Refund Policy

Thank you for choosing www.indatos.com. This Refund Policy outlines the circumstances under which we may offer refunds for our invoiced services and digital download products. By using our Website and services, you acknowledge that you have read and agreed to this policy.

1. Invoiced Services

We typically issue invoices after the completion of work to the client’s satisfaction. As such, refunds on invoiced services are not provided, since payment is requested only after the service or project deliverables have been approved by the client.

2. Digital Download Products

Our digital products are generally not refundable due to their nature as instantly accessible, intangible goods. However, we understand that technical issues can arise. Therefore, we offer:

  • Setup and Installation Assistance: We will help with initial setup and installation if you encounter technical difficulties.
  • Technical Incompatibility: If you experience compatibility issues, we will work with you to resolve them.
  • Rare Refund Cases: In very limited situations, if you contact us within 24 hours of purchase and provide a valid reason (e.g., you cannot use the product even after our assistance), we may consider a refund on a case-by-case basis.

3. Requesting a Refund

If you believe you are eligible for a refund under this policy, please contact us within 24 hours of your purchase by providing:

  • Your full name and the email address used for the purchase.
  • Order number or transaction ID, if applicable.
  • A clear explanation of the issue, including any technical details.

We will evaluate your request and determine if a refund is warranted. We reserve the right to approve or deny refund requests at our sole discretion.

4. Processing Refunds

If a refund is granted, we will process it as soon as feasible, typically within 7–10 business days. Refunds are issued in the same form of payment used for the original purchase, unless otherwise arranged.

5. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us at:

By engaging our services or purchasing digital products from www.indatos.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.